Customer Service
- Shipping & Delivery
- Items are generally processed and shipped within 24 hours. Express shipments such as 2-day and overnight shipments always go out the same day as long as cut-off time is met. Weekend orders will be processed on the next normal working day. 99% of our items are in stock at our facility, though a few of our larger items are shipped directly from the manufacturer (e.g. co-sleepers, high chairs, etc.).
The cut off time for Next Day orders is around 3:00 PM EST. Orders placed later than 3:00 p.m. may not go out until the following day. Keep in mind orders placed on Friday after 3:00 p.m. will not go out until Monday. Overnight orders placed before cutoff on Friday will be delivered on Monday.
Free Shipping is currently available for customers in the Continental US. When $75 of product is added to the cart an option for Free Shipping will appear as a selection. The ship-time for this method in most instances will range from 3-8 business days. - Local Customers & In-Store Pickup
- Local residents in the Bloomington, Indiana area can opt to place orders online and use our Free in-store pickup option at checkout. This can also be utilized for buying gifts off of a registry for local families. Please leave us some notes with your order as to who and when the order will be picked up. The items will be ready for pickup just minutes after your online order during normal business hours. Mon-Fri 10-5:30 and Sat 10-4.
- Privacy & Security
- We do not sell or distribute private information. All information collecting during the ordering or account setup process will be used for that and only that. We are secured by 128 bit SSL so that you're information remains private. We process credit cards through Authorize.net, one of the most trusted names in e-commerce transaction processing.
- Returns & Replacements
- Returns will be accepted for 30 days from date of purchase. Items must be returned in re-sellable condition. No returns on washed or used diapers or nursing accessories. If a non-returnable item is defective, we will assist you in in getting help from the manufacturer. It will be at there discretion if the defect falls within their own warranty rules.
Please contact customerservice@thegreennursery.com for return authorization.
Free shipping items will only be shipped free again if you received an item by error. If you purchase an item and decide after receiving it that you want a different color, we will be happy to replace it, but the shipping will be your responsibility both ways (actual shipping charges, flat rates do not apply).
A 10% Restocking Fee may be applied to returns that were shipped with Free Shipping. If you are returning less than 75% of your order total and/or you paid for shipping at the time of initial order, you will not be charged a restocking fee. This is only to help us keep our shipping rates low for all customers.
Return Address
The Green Nursery
(Your RA Number Here)
615 W. Kirkwood Ave.
Bloomington, IN 47404
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