Customer Service FAQ - Shipping and Returns

Privacy & Security

We do not sell or distribute private information. All information collecting during the ordering or account setup process will be used for that and only that. We are secured by 128 bit SSL so that you're information remains private. We process credit cards through Authorize.net, one of the most trusted names in e-commerce transaction processing.

Returns & Replacements

Returns will be accepted for 30 days from date of purchase. Items must be returned in re-sellable condition. No returns on washed or used diapers, diaper accessories, or nursing accessories. If a non-returnable item is defective, we will assist you in in getting help from the manufacturer. It will be at their discretion if the defect falls within their own warranty rules.

Please contact customerservice@thegreennursery.com for return authorization.

Free shipping items will only be shipped free again if you received an item by error. If you purchase an item and decide after receiving it that you want a different color, we will be happy to replace it, but the shipping will be your responsibility both ways (actual shipping charges, flat rates do not apply).

A 10% Restocking Fee may be applied to returns that were shipped with Free Shipping. If you are returning less than 75% of your order total and/or you paid for shipping at the time of initial order, you will not be charged a restocking fee. This is only to help us keep our shipping rates low for all customers.  This rule becomes applicable once the order is marked shipped/complete whether or not the items have physically left our facility.
Gift Registry Returns are eligible for store credit only.  Refunds will only be issued to the original gift buyer with a physical or electronic copy of their receipt.  No exceptions. 
Flash Sale Cancellations:  From time to time authorized sales are announced to The Green Nursery by the Manufacturers only minutes before a sale begins.  In this case we may announce a sale at any given time on certain products.  If your order has been placed prior to the announcement, the sale price will not apply.  We do not reimburse past or pending orders.  Requests to cancel the order in regards to the sale, will incur a 10% re-stocking fee.  A typical case scenario where this fee would apply is as follows:  Customer service is contacted requesting reimbursment for the the sale price.  Customer service replies that we do not apply sale prices to past or pending orders.  Customer replies back asking to then cancel the order.