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- Returns and Refunds
TGN Return Policy
The Green Nursery will accept returns/exchanges for 45 days from the date of purchase. Items must be returned in re-sellable condition. No returns on washed or used diapers and diaper accessories, unless otherwise stated. If a non-returnable item is defective, we will assist you in getting help from the manufacturer. It will be at their discretion if the defect falls within their own warranty.
Return shipping is the customer's responsibility unless an item was sent in error by TGN. If exchanging, you will receive a gift certificate, and you can receive free shipping on your exchange item(s) if your new order qualifies for free shipping.
Store credit is issued in the form of an emailed gift certificate upon receipt of your return.
A 10% Restocking Fee may be applied to returns that were shipped with Free Shipping. If you are keeping 50% of your order total and/or you paid for shipping at the time of initial order, you will not be charged a restocking fee (original shipping charges are non-refundable). This is only to help us keep our shipping rates low for all customers. This rule becomes applicable once the order is marked shipped/complete whether or not the items have physically left our facility.
Have a guest order or gift return? Click Here to create a Return Authorization Request
Registered customers can simply navigate to the RMA option in your account panel.
*You will need your order number and email address.