Whole Order Free Shipping: Currently available for customers in the Contiguous US. When $49 of product is added to the cart an option for Free Shipping will appear as a selection. Your individual Free Shipping transit times are visible in the cart. Just add your zip code and State and you will see the approximate transit time for Free Shipping.
We ship US Postal Service. Please be advised we use USPS for 99% of our packages, as they are the only carrier that allows the legal shipment of hemp flower. We can not control USPS delays or offer other methods due to these limitations.
Any order over $300 that we deem necessary we will add signature service to protect you and ourselves from shipping discrepancies.
Free Shipping Speed
Your individual Free Shipping transit times are visible in the cart. Just add your zip code and State and you will see the approximate transit time for Free Shipping.
Shipping & Delivery
Items are generally processed and shipped within 24 hours. Express shipments such as Priority Mail shipments always go out the same day as long as cut-off time is met (please read next section regarding express shipping business days).
Weekend orders will be processed on the next normal working day.
The cut off time for Priority Mail orders is around 1:30 PM EST. Orders placed later than 1 p.m. may not go out until the following day. Keep in mind orders placed on Friday after 1:30 p.m. will not go out until Monday. Overnight orders placed before cutoff on Friday will be delivered on Monday.
APO/FPO - We do ship to APO/FPO. Please be advised our standard method may not necessarily reach you in the 2-10 range. This is especially true for heavier packages that are shipped by Parcel Post as these are sent by boat rather than air. If you would like priority mail, please choose that method at checkout.
Please be advised that a 2 Day shipment placed on a Thursday will arrive on Monday, given that the two business days are Friday and Monday. Similarly a 3 Day package shipped on Wednesday will arrive on Monday, given that the business days are Thursday, Friday, and Monday. Further all Priority Mail transit days are estimates, they are not guaranteed 2 or 3 day, etc.
Order doesn't qualify for Free Shipping or need a more expedited method? No Worries! We also offer a standard Flat Rate shipping as low as $3.99!
If an insufficient address has been provided, and your order is sent back to us, you may either a) Have the items reshipped for a $15 charge or b) Request a refund minus upto a 15% restocking fee to cover applicable shipping and processing charges TGN has incurred in regards to your package. If you choose option b you are entitled to a breakdown of the charges that are being deducted from your refund.
If a package is scanned as delivered by the carrier (we use confirmation on delivery for all packages), and you have not received the items please contact the carrier with your tracking number and issue. TGN does not take responsibility for items that are marked as delivered as these scans are done via GPS to provide exact location of the scan. It is always encouraged to check with your neighbors or apartment office as this is most commonly where these packages end up.